Returns & Exchanges

HOW LONG WILL IT TAKE FOR MY ORDER TO ARRIVE?

FOR STANDARD SHIPPING: We typically fulfill orders within 1-2 business days after the order is placed and ship via USPS, UPS, or FEDEX from Little Elm, TX. At times of high order volume, order fulfillment may be further delayed. If it is significantly delayed, we will make every effort to alert you of this delay. After fulfillment, standard shipping can take between 3-5 business days. Please note that packages may be delivered via your local post office.

Note: For APO/FPO/DPO and PR addresses shipping may take up to 6 weeks in extreme cases. Customs forms and additional tracking information are available for these orders.

You have 3 days after delivery to report if the item has been misrepresented by submitting the problem to J.londonboutique@gmail.com with supporting photos. If we verify your claim, we’ll send you a label to return the order to J. London Boutique, and refund your payment.

All returns must be shipped back within 3 days of approval to be eligible for a refund.

If any of the following pertain to your order, please report the problem to J.londonboutique@gmail.com immediately:

• Undisclosed damage
• Incorrect or missing item
• Item not as described

If no claim is made within 3 days of delivery, refund eligibility will void. 

• Item does not fit / changed mind: If the item is just not your style or does not fit you, we unfortunately cannot accept a return.
• Authenticity of items: While we pride ourselves in offering our customers gently used, quality, and genuine goods, we unfortunately cannot always guarantee authenticity of all merchandise. We do promise to always notate items that have been authenticated via JLB sources directly AND to identify confirmed copies of products by using “*copy*” as an identifying source.

J. London Boutique Does NOT Knowingly Purchase Copy Products